Infor Managed Services Market Overview
The Infor Managed Services Market has emerged as a critical enabler for enterprises looking to optimize their investment in Infor applications, ranging from ERP and supply chain to financials and human capital management. As of 2024, the global Infor Managed Services Market is valued at approximately USD 4.2 billion and is projected to grow at a CAGR of 9.5% over the next 5–10 years, reaching an estimated market size of USD 9.1 billion by 2032. The market is experiencing consistent growth driven by factors such as the rising complexity of Infor cloud environments, demand for 24/7 technical support, increased adoption of digital transformation strategies, and the need for operational scalability.
The transition from legacy on-premise systems to Infor CloudSuite applications is fueling demand for specialized managed services that provide monitoring, patching, upgrades, security, compliance, and performance optimization. Additionally, the growing reliance on hybrid and multi-cloud infrastructures is creating new challenges that Infor Managed Services providers are uniquely positioned to address. Key market trends include automation in IT operations (AIOps), the integration of analytics into service management, and outcome-based service delivery models. Companies are increasingly seeking managed service partnerships that offer value beyond cost savings—emphasizing innovation, agility, and continuous improvement.
Infor Managed Services Market Segmentation
1. By Service Type
The market by service type is segmented into Application Management Services (AMS), Infrastructure Management Services, Security & Compliance Management, and Cloud Operations. Application Management Services dominate this segment as organizations require continuous support, monitoring, and performance optimization for Infor applications such as LN, M3, and CloudSuite Industrial. Infrastructure Management Services include provisioning and maintenance of cloud and on-premise systems where managed service providers (MSPs) ensure high availability and resilience. Security & Compliance Management has gained importance due to regulatory complexities across industries such as healthcare, manufacturing, and retail. Cloud Operations deal with service provisioning, instance management, patching, and integrations across private and public cloud platforms. Each of these subsegments ensures system reliability and scalability while reducing total cost of ownership (TCO).
2. By Deployment Mode
The deployment mode is divided into On-Premise, Cloud-Based, and Hybrid Models. Cloud-Based deployments are leading the market due to Infor’s focus on SaaS-based CloudSuites. Clients are migrating to cloud-first architectures to benefit from flexibility, cost-effectiveness, and continuous updates. Hybrid deployments are increasingly popular among mid-sized enterprises with legacy applications and evolving cloud strategies. These models allow clients to operate part of their workloads on cloud and part on-premise, offering a phased transition. On-Premise deployments remain relevant in highly regulated industries like defense or public sector, where data sovereignty and customization are critical. The deployment strategy determines the complexity of managed service requirements and the depth of engagement with providers.
3. By Industry Vertical
Key industry verticals served by Infor Managed Services include Manufacturing, Healthcare, Retail & E-commerce, and Transportation & Logistics. Manufacturing leads the market with Infor M3 and CloudSuite Industrial, where MSPs enable production planning, supply chain visibility, and asset management. Healthcare providers rely on Infor for financials and workforce management, where managed services ensure uptime and regulatory compliance (HIPAA, GDPR). Retail & E-commerce companies use Infor platforms to streamline operations, customer engagement, and omnichannel strategies. MSPs help manage seasonal loads, POS integrations, and security risks. Transportation & Logistics benefit from real-time analytics and inventory controls offered by Infor Nexus and other modules. Each vertical has unique compliance and performance needs, creating tailored opportunities for managed service providers.
4. By Organization Size
The market is segmented by organization size into Small & Medium Enterprises (SMEs) and Large Enterprises. Large Enterprises currently dominate the market due to higher IT budgets, complex operations, and early adoption of Infor CloudSuites. These organizations require end-to-end lifecycle support, including roadmap planning, data governance, and advanced analytics. SMEs are emerging as a fast-growing segment due to the increasing availability of scalable managed service models and subscription-based Infor offerings. Managed services allow SMEs to outsource non-core IT functions, reduce overhead, and accelerate digital transformation without large capital investment. As cost-efficient service models and vertical-specific MSPs gain traction, the SME segment is expected to significantly contribute to overall market expansion.
Emerging Technologies and Innovations
The Infor Managed Services Market is being reshaped by the infusion of emerging technologies and strategic innovations aimed at enhancing service delivery and customer experience. One of the most transformative changes is the adoption of AI-powered service automation (AIOps), which enables managed service providers to proactively identify and resolve incidents before they impact performance. Machine learning algorithms are being embedded into IT operations to enhance root cause analysis, predictive maintenance, and capacity planning.
Another innovation is the rise of low-code/no-code integration platforms that allow managed services teams to rapidly connect Infor systems with third-party applications like Salesforce, Shopify, or SAP without custom code. This accelerates digital transformation and reduces development timelines. Cloud-native observability platforms such as Datadog and Dynatrace are being integrated into service frameworks to provide real-time visibility into application health, user experience, and security metrics.
Edge computing is also playing a critical role, particularly in manufacturing and retail environments where latency-sensitive workloads require local processing with centralized oversight. MSPs are deploying edge-based monitoring tools for Infor systems to optimize performance and responsiveness at distributed sites. Furthermore, DevSecOps methodologies are becoming standard practice within managed service engagements to ensure that security is embedded into every phase of the software lifecycle—from deployment to monitoring.
Collaborative ventures are strengthening the innovation pipeline. For instance, partnerships between Infor and AWS, as well as with managed service specialists like Avaap and Velocity, are enabling faster rollouts of CloudSuite applications with fully managed operational support. These alliances facilitate smoother transitions to cloud environments while providing businesses with scalability, compliance, and continuous innovation. MSPs are also forming industry-specific alliances to deliver verticalized service models tailored to the nuanced needs of healthcare, retail, or manufacturing sectors. These collective innovations position the Infor Managed Services Market for continued evolution and resilience.
Key Players in the Infor Managed Services Market
Avaap: Avaap specializes in providing end-to-end Infor Managed Services for healthcare, retail, and manufacturing sectors. The company offers post-implementation support, data analytics, and system upgrades. Avaap’s deep expertise in Infor CloudSuite Financials and Lawson has earned it a solid reputation among enterprise clients seeking managed service excellence.
Velocity Technology Solutions: A pioneer in Infor cloud hosting and managed services, Velocity offers solutions across Infor M3, LN, and CloudSuite verticals. The company has robust partnerships with AWS and Infor, enabling it to deliver secure, scalable, and compliant services for mission-critical workloads. Velocity is known for its “Velocity Cloud Application Management” platform that automates monitoring, patching, and optimization tasks.
Infor (Koch Industries): Infor itself plays a dual role, offering managed services directly to clients through its CloudSuite platforms. It delivers services including monitoring, upgrades, and technical support. With backing from Koch Industries, Infor continues to enhance its service stack to offer end-to-end lifecycle management across its application suite.
HCLTech: HCL Technologies is a major player offering Infor Managed Services through its integrated delivery platform. It provides global support for Infor ERP systems with a focus on automation, cost optimization, and digital transformation. HCL’s industry-specific solutions cater to clients across manufacturing, life sciences, and consumer goods sectors.
Accenture: As a global consulting firm, Accenture integrates Infor Managed Services into its broader digital transformation framework. It assists large enterprises in transitioning to Infor CloudSuites and offers SLA-driven managed services, business process outsourcing, and change management solutions that ensure enterprise agility and long-term success.
Market Challenges and Potential Solutions
Despite its growth, the Infor Managed Services Market faces several challenges that could hinder its full potential. Supply chain disruptions—especially for cloud infrastructure and skilled labor—affect timely service delivery and deployment of Infor solutions. To address this, providers are adopting multi-region service delivery models and building talent hubs in secondary cities with strong technical education ecosystems.
Pricing pressure is another concern, particularly among SME clients who seek high-quality services at lower costs. Providers can address this by introducing modular pricing, tiered SLAs, and usage-based billing models that align costs with value delivered. Additionally, investing in automation and AIOps can reduce manual interventions, lowering operating costs and improving service margins.
The market also faces regulatory complexity, especially in regions with stringent data protection laws like Europe (GDPR) and healthcare markets (HIPAA). Managed service providers must ensure full compliance by implementing role-based access controls, regular audits, and robust incident response plans. Strengthening partnerships with compliance consultants and legal teams can further support client trust.
Another critical issue is the skills shortage—especially in areas like Infor LN, CloudSuite Industrial, and Birst analytics. Upskilling programs, certifications, and cross-training between ERP platforms can help bridge this gap. Establishing CoEs (Centers of Excellence) within MSPs can also accelerate talent development and knowledge sharing.
Future Outlook of the Infor Managed Services Market
The Infor Managed Services Market is poised for a strong upward trajectory over the next decade. With digital transformation becoming imperative, enterprises are shifting from reactive IT management to proactive service partnerships that align with business outcomes. The transition to Infor CloudSuite platforms will remain a central growth driver, with demand coming from both new Infor customers and those migrating from legacy versions.
As automation, AI, and data-driven operations become mainstream, managed service providers will evolve into strategic partners offering not just system support but business intelligence, analytics integration, and innovation roadmaps. Industry-specific managed services will rise, offering tailored compliance and operational capabilities for verticals like healthcare, food and beverage, automotive, and logistics.
Emerging markets in Asia Pacific and Latin America are expected to contribute significantly to market expansion, driven by rapid enterprise IT modernization, government digitization programs, and the expansion of Infor’s cloud presence in these regions. Enhanced partner ecosystems and localized support centers will drive adoption.
Looking ahead, the convergence of managed services, cloud operations, and digital consulting will define the future landscape. Companies that invest in adaptive service models, workforce automation, and customer-centric engagement will lead the next wave of growth in the Infor Managed Services Market.
Frequently Asked Questions (FAQs)
- What are Infor Managed Services?
Infor Managed Services refer to outsourced IT services that support, maintain, and optimize Infor enterprise applications across cloud and on-premise environments. - Which industries use Infor Managed Services the most?
Manufacturing, healthcare, retail, and logistics are the key industries that rely on Infor Managed Services to manage their ERP, supply chain, and finance applications. - How do Infor Managed Services benefit organizations?
They reduce operational complexity, improve system uptime, enhance compliance, and free internal IT teams to focus on strategic initiatives. - What trends are shaping the Infor Managed Services Market?
Key trends include AI-powered automation (AIOps), hybrid cloud support, vertical-specific service models, and integration of analytics into service delivery. - Who are the leading providers in the market?
Top providers include Avaap, Velocity, HCLTech, Infor, and Accenture, each offering specialized solutions for various industries and deployment models.
